Terms of Service

Resalute Ops360 is a cloud-based operations platform for managing contracts, compliance, work orders, assets, preventive maintenance, inspections, vendors, inventory, labor and related workflows. We may add, modify or remove features over time. Material reductions in functionality to a paid tier will be communicated in advance where practicable.

• You must provide accurate account information and keep credentials confidential.
• Each user must have their own login. Sharing a single login across multiple individuals is not permitted.
• You are responsible for activity performed under your organization's accounts, including actions by administrators who grant roles to other users.
• You must promptly notify us at ops360@resalutecoreservices.com of any suspected unauthorized access.

• Paid plans are sold as recurring subscriptions billed monthly or annually in advance through our payment processor, Stripe. We do not store full card numbers.
• Subscriptions renew automatically at the then-current rate until cancelled. You may cancel at any time from the in-app billing page; cancellation takes effect at the end of the current billing period.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal.
• Except where required by law, fees are non-refundable. We may issue discretionary credits or refunds.
• Fees are exclusive of taxes. You are responsible for applicable sales, use or similar taxes.
• If a payment fails, we may suspend access to paid features after reasonable notice.

You agree not to:

• Use the Service to violate any law, regulation or third-party right.
• Upload malware, attempt to gain unauthorized access to the Service or other customers' data, or interfere with the integrity or performance of the platform.
• Reverse engineer, resell, sublicense or white-label the Service without our written consent.
• Use automated means to extract data at a volume that degrades service for other customers.
• Upload classified information or data whose handling requires controls we have not agreed to in writing.

• You retain all rights to the data your organization submits to the Service (“Customer Data”). We claim no ownership over it.
• You grant us a limited licence to host, process, transmit and display Customer Data only as needed to operate, secure and support the Service.
• We use aggregated, de-identified usage statistics to improve the Service. Such data never identifies you, your users or your customers.
• You are responsible for ensuring you have the rights and consents necessary for the data you submit, including personnel location data captured by mobile clock-in features.
• Export your data at any time using the reporting and CSV export tools in the app.

We aim to keep the Service available around the clock and perform maintenance during off-peak hours where possible. Unless a separate written service level agreement is in place, the Service is provided without a contractual uptime commitment. Standard support is provided by email at ops360@resalutecoreservices.com during U.S. Central business hours.

The Service integrates with third parties including payment processing, email delivery, cloud hosting and, where you enable them, external data sources. Your use of those integrations is subject to the applicable third-party terms. We are not responsible for third-party outages or actions.

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.

• You may terminate at any time by cancelling your subscription and ceasing use of the Service.
• We may suspend or terminate access for material breach of these Terms, non-payment, or activity that presents a security or legal risk, with notice where practicable.
• Following termination we retain Customer Data for 30 days so you can export it, after which it may be permanently deleted.

Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. The Service supports compliance workflows but does not itself guarantee regulatory, contractual or certification compliance; you remain responsible for your obligations to your own customers and agencies.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us in the twelve months preceding the event giving rise to the claim.

You will defend and indemnify Resalute against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes a U.S. intellectual property right.

The Service is commercial computer software and commercial computer software documentation developed exclusively at private expense. Use, duplication or disclosure by the U.S. Government is subject to the restricted rights set out in FAR 12.212 and DFARS 227.7202, and is governed solely by these Terms. No other government license rights are granted.

Only those FAR and DFARS clauses that are required by law to flow down to a commercial item subcontractor apply to Resalute, and only to the extent legally required. Resalute is not a party to your prime contract, task order or subcontract and assumes no obligation under it. Any other flow-down, prime-contract term, or agency-specific requirement applies only if Resalute accepts it in a signed written agreement.

Confidential government information. You will not upload information whose disclosure is restricted by statute, regulation or contract beyond the confidentiality protections described in section 8. Information you do submit is treated as your confidential information and is not disclosed to other customers.

Prohibited data, including CUI. The Service is not designed or authorized for the following, and you must not upload, transmit or store any of it:

• Classified national security information at any level.
• Controlled Unclassified Information (CUI), including any CUI category or limited dissemination control.
• ITAR-controlled or EAR-controlled technical data.
• Any other material requiring safeguards beyond those described in our security documentation.

Resalute makes no representation that the Service conforms to NIST SP 800-171, holds CMMC certification, or carries FedRAMP, StateRAMP or any other government accreditation unless expressly stated in a signed agreement. If prohibited data is submitted, you must notify us promptly at ops360@resalutecoreservices.com, and we may remove it or suspend access to it. You remain responsible for:

• Confirming the Service meets your contract’s security, accreditation and data-residency requirements before using it.
• Meeting your own records-retention, FOIA and public-records obligations, using the export and audit-log features we provide.

• As set out in section 5, Customer Data remains yours. Government-furnished data and contract deliverables you process in the Service remain owned by you or your agency, and we acquire no rights in them.
• The Service is multi-tenant software-as-a-service. Customers share underlying infrastructure, and separation is achieved through logical isolation: every operational record is scoped to your organization and enforced by row-level access controls and role-based permissions.
• We do not provide a single-tenant instance, dedicated hardware, air-gapped deployment, on-premises installation, or a sovereign or government-cloud environment unless separately agreed in writing.
• Absent a signed agreement to the contrary, we make no commitment that data is stored or processed exclusively within the United States or within a government-region environment.

• Compliance and administrative activity in the Service is recorded in an append-only audit log. Your administrators can review it in-app and export it.
• Audit and operational records are retained for the life of your subscription. You are responsible for exporting and preserving any records you need to satisfy FOIA, public-records, litigation-hold, or contract records-retention obligations, including before termination.
• As stated in section 9, Customer Data is retained for 30 days after termination so you can export it, after which it may be permanently deleted.
• The Service is not the official system of record for your contract files. You are responsible for maintaining your own authoritative records.

• We will notify affected customers without undue delay after confirming a security incident that materially affects their Customer Data. Notice is sent to the account administrator contacts on file.
• Notice will describe the known scope, the categories of data involved, and remediation status as that information becomes available. An initial notification is not an admission of fault or liability.
• You must keep administrator contact details current and promptly report suspected security issues to ops360@resalutecoreservices.com.
• You remain responsible for any notification you owe to your own agency, contracting officer, customers or regulators, and for any timelines your contract imposes on you.

• The AI Assistant, forecasts, vendor scorecards, compliance suggestions and similar automated output are decision-support tools. They may be incomplete, out of date or incorrect.
• AI output must be reviewed by a qualified person before it is relied on for any contract, safety, financial, personnel, procurement or regulatory decision. It does not replace human judgment and is not legal, financial, accounting or compliance advice.
• You must not submit prohibited data described in section 13 to AI features, and you are responsible for verifying AI output before submitting it to an agency, auditor or customer.
• We make no warranty as to the accuracy, completeness or fitness of AI-generated output and are not liable for decisions made in reliance on it.

You determine whether the Service is suitable for your regulatory, contractual and agency obligations, and you remain solely responsible for meeting them. The Service supports compliance workflows — tracking, documentation, reminders and reporting — but it does not deliver, certify, audit or guarantee compliance with any law, regulation, contract clause or accreditation framework. This reinforces, and does not limit, the disclaimer in section 10.

The Service is subject to U.S. export control and sanctions laws, including the Export Administration Regulations (EAR) administered by the U.S. Department of Commerce and sanctions programs administered by the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC). You agree to comply with those laws in your use of the Service.

• You represent that you are not located in, organized under the laws of, or ordinarily resident in any comprehensively embargoed or sanctioned jurisdiction.
• You represent that you are not a denied, debarred or designated party, including any party on the Specially Designated Nationals, Entity, Denied Persons or Debarred lists, and are not acting on behalf of one.
• You will not upload, transmit or otherwise export ITAR-controlled technical data or EAR-controlled technology through the Service, and will not provide access to any foreign person where doing so would constitute a controlled export.
• You will not use the Service in connection with nuclear, chemical, biological weapons or missile technology, or for any other prohibited end use.

We may suspend or terminate access immediately if we reasonably believe continued provision of the Service would violate these laws.

We may update these Terms. Material changes will be announced in-app or by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. The exclusive venue for disputes is the state and federal courts located in Travis County, Texas. Each party waives any objection to that venue. Where the Customer is a U.S. federal agency, this section applies only to the extent permitted by federal law, and federal law governs any conflict.

Resalute Core Services LLC · Austin, TX
Email: ops360@resalutecoreservices.com
Phone: (254) 599-7015