Operational results you can defend in a performance review.

Challenge

Work requests arrived by phone and email, response times were tracked in a shared spreadsheet, and inspection evidence lived on technicians' phones. Every QASP review turned into a week of reconstructing records.

Approach

• Single intake queue with auto-routing by trade, site, and priority
• SLA timers per work order type, mapped to PWS performance standards
• Mobile inspections with photo, GPS, and signature capture attached to the work order

Challenge

Move-out to ready-for-occupancy spanned four handoffs across inspections, maintenance, vendors, and leasing, with no shared view of where a unit actually stood.

Approach

• Turnover board tracking every unit from move-out through ready status
• Photo-verified move-out and make-ready inspections
• Vendor assignment and cost capture inside the same turnover record

Challenge

Labor hours, parts, and vendor invoices were reconciled to contract line items at month end, so overruns were discovered after the money was already spent.

Approach

• Contract repository holding PWS, QASP, and modifications per task order
• Labor, parts, and vendor invoices coded to CLINs at the point of entry
• Burn-rate dashboard with projected exhaustion dates per line item